CLIPJOLLY / HELP & POLICIES
Privacy Policy
Your selfie is used to create the clip you request. Here is how your account, photos and payment records are handled.
Updated November 15, 2026
Your photos and clips
We store uploaded photos, generated previews and videos on our server. Photos are decoded and re-encoded to remove embedded metadata. Keep private order links private. Orders linked to an account also require sign-in to that account; older orders without an account can be accessed by anyone with their private link. Private links expire 7 days after the order is created. Expired photos, previews and videos from finished orders are scheduled for the next daily cleanup, unless generation, reserved credits, a refund or a payment review still needs the files.
Services that process your request
Photos and generated frames are sent to Yir and its configured generation providers to make your clip. New templates generate original music with the video; they do not upload the original trend recording. Resend delivers sign-in emails, PayPal processes payments, and Cloudflare provides network protection and human verification. These providers process information needed for their services. Removing files from ClipJolly does not establish deletion at those providers.
Account and security records
We store your email address, credit balance, order history and payment references. We do not store your full card number or PayPal password. Necessary cookies maintain your session. Security counters use keyed network identifiers to limit abuse. Cloudflare Turnstile may process browser and network signals to verify requests. We use PVUV.ai for optional traffic and conversion analytics. It loads when you visit unless you opt out or your browser sends Do Not Track or Global Privacy Control. First-party cookies and local storage remember visitor and session identifiers. PVUV processes browser, network and activity signals to distinguish visitors from bots. We send normalized page paths and selected template, preview, checkout and download events; we exclude uploaded photos, email addresses, filenames, payment references and private order links. For signed-in visitors, a separate random analytics ID connects confirmed purchases, video delivery and credit returns to the journey. Analytics is separate from the financial ledger. You can turn it off below; essential account and payment records remain necessary to provide the service. We do not use advertising trackers. PVUV provider details: https://www.pvuv.ai/zh/privacy.
Storage and deletion requests
Your selected photo may be saved in this browser so you can resume for 24 hours; expired drafts are removed when you return to the tool. Expired media is cleaned daily under the 7-day policy above. Ask support if you need earlier deletion of your photos and clips. We may verify ownership first and retain financial or security records where needed for payments, disputes or applicable requirements. Encrypted backup copies are retained for up to 30 days from the backup date and rotated after a successful backup. A failed backup or an operational hold may delay cleanup; backup copies are not available through your expired link.
Contact
For access, correction or deletion requests, email [email protected] from your account email. Do not include passwords or sign-in codes.
Analytics preference
Optional analytics is on in this browser. We also respect Do Not Track and Global Privacy Control.